Question 1

How quickly can you fix my stuck doors?

Accepted Answer

Our rapid response team understands that a stuck garage door is more than an inconvenience — it's a security concern and can disrupt your entire day. That's why we prioritize stuck door calls and typically arrive within 1-2 hours during business hours.  For most stuck door situations, our technicians can diagnose and repair the issue on the spot. Common causes like broken springs, off-track doors, or opener malfunctions can usually be resolved within 1-2 hours of arrival. We keep our service vehicles fully stocked with the most common parts needed for stuck door repairs.  For emergency situations outside business hours, our 24/7 emergency line connects you directly with a technician who can guide you through temporary solutions or dispatch service immediately. There's no extra charge for evening or weekend emergency calls.  If you're currently dealing with a stuck door, call us at (828) 813-1631 for immediate assistance. Don't try to force the door open, as this can cause additional damage.

Question 2

What causes stuck doors in garage doors?

Accepted Answer

Stuck garage doors can result from several issues, ranging from minor problems you might fix yourself to serious mechanical failures requiring professional repair:  Broken Springs: This is the most common cause of stuck doors. Torsion springs typically last 10,000-15,000 cycles (about 7-10 years of normal use). When they break, you'll often hear a loud bang, and the door will become extremely heavy to lift. Never attempt to operate a door with broken springs — this is dangerous and requires professional repair.  Off-Track Doors: Doors can come off their tracks due to impact (backing into the door with your car), worn rollers, or obstructions in the tracks. If your door appears crooked or you see gaps between the rollers and tracks, do not operate the door.  Broken Cables: Cables work with springs to lift your door. When cables fray or break, the door may stick partway open or drop unevenly. This requires immediate professional attention.  Opener Problems: Issues with the opener motor, gears, or circuit board can prevent the door from responding to commands. Sometimes a simple reset helps, but internal failures require repair or replacement.  Obstructions: Objects in the door's path will trigger safety sensors and prevent closing. Check for debris, boxes, or anything blocking the photo-eye sensors.  Weather-Related Issues: Extreme cold can thicken lubricants and freeze weatherstripping. Ice buildup can prevent doors from opening. Regular maintenance helps prevent weather-related stuck doors.  Track Misalignment: Tracks can shift over time due to vibration or settling. Misaligned tracks cause binding and can eventually stop the door completely.  If your door is stuck, don't force it. Call (828) 813-1631 for a professional diagnosis. Attempting to force a stuck door can cause additional damage and create safety hazards.

Question 3

Do you offer financing for new aluminum door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment, and we want to make it accessible to every homeowner. We offer several financing options to fit your budget:  Same-As-Cash Financing: For qualified buyers, we offer 12-month same-as-cash financing. Pay off your door within 12 months and pay zero interest.  Extended Payment Plans: We partner with leading financing companies to offer payment plans ranging from 24 to 60 months. Monthly payments start as low as $50 depending on the door selected and credit qualification.  Low-Interest Options: For customers with good credit, we offer competitive fixed-rate financing with APRs as low as 6.99%.  Application Process: Applying is quick and easy. We can process your application during your free estimate visit, and you'll typically receive a decision within minutes. Most customers can begin installation within days of approval.  What You'll Need: - Valid ID - Proof of income or employment - Social Security number for credit check - Property ownership verification  Special Offers: We frequently run promotional financing offers, including 0% APR periods and deferred payment options. Ask about current promotions when you call for your estimate.  We believe everyone deserves a quality garage door, and financing helps make that possible. Call (828) 813-1631 for a free estimate and to discuss financing options. There's no obligation, and we'll give you a clear picture of your investment before you commit.

Question 4

What's included in your 5-year warranty?

Accepted Answer

Our industry-leading 5-year warranty reflects our confidence in our workmanship and the quality products we install. Here's what's covered:  Parts Coverage: All parts we supply and install are covered for the full 5-year period. This includes springs, cables, rollers, hinges, tracks, panels, weatherstripping, and opener components.  Labor Coverage: If any part we installed fails within 5 years, we'll replace it at no charge for labor. You won't pay for our time to come out and make it right.  Workmanship Guarantee: If any installation issue arises due to our workmanship, we'll correct it at no charge. This includes alignment issues, balance problems, or any installation-related concerns.  What's NOT Covered: Damage from accidents, misuse, or natural disasters; normal wear items like batteries and light bulbs; damage from power surges (unless we installed surge protection); modifications made by others.  Transferability: If you sell your home within the warranty period, coverage transfers to the new owner — a great selling point for your property.  Warranty Service: Simply call our office, and we'll schedule a warranty service visit. No hassle, no hoops to jump through.  This warranty is in addition to manufacturer warranties, which typically cover door panels and openers for 1-3 years. With our 5-year warranty, you're protected far beyond standard coverage.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year, though twice-yearly service is ideal for high-use doors or older systems. Here's why regular maintenance matters:  What Annual Maintenance Includes: - Complete 20-point safety inspection - Lubrication of all moving parts - Spring tension testing and adjustment - Hardware tightening (vibration loosens bolts over time) - Balance testing - Safety sensor alignment and testing - Weatherstripping inspection - Opener testing and adjustment  Benefits of Regular Maintenance: - Extends door and opener life by 25-30% - Prevents 90% of emergency breakdowns - Maintains manufacturer warranty - Identifies problems before they become expensive - Keeps your door operating safely  Signs You Need Service Sooner: - Unusual sounds (grinding, squealing, banging) - Door moves slowly or unevenly - Door reverses unexpectedly - Remote or keypad stops working - Visible wear on cables or springs - Door doesn't seal properly when closed  DIY Maintenance Between Professional Visits: - Visually inspect cables and springs monthly - Keep tracks clean and free of debris - Test safety reversal monthly (place 2x4 in door's path) - Replace remote and keypad batteries annually - Wash door panels as needed  Schedule your annual maintenance today by calling (828) 813-1631. We'll add you to our reminder system so you never miss a service.

Question 6

What brands of garage doors do you install?

Accepted Answer

We work with the industry's leading manufacturers to offer you the best selection of quality doors:  Premium Brands We Carry: - Clopay (America's #1 garage door brand) - Amarr (excellent value and variety) - Wayne Dalton (innovative designs) - CHI Overhead Doors (made in USA) - Raynor (premium options)  Door Types Available: - Traditional raised panel steel - Carriage house style - Modern aluminum and glass - Insulated steel doors - Wood and wood composite - Full-view aluminum  Opener Brands: - LiftMaster (premium reliability) - Chamberlain (smart home compatible) - Genie (excellent value) - Overhead Door (commercial grade)  Why Brand Matters: Quality brands mean better materials, longer warranties, more style options, and parts availability for future repairs. We choose partners who stand behind their products.  Custom Options: We can order custom sizes, colors, window configurations, and decorative hardware from all our partner brands. If you have a specific vision, we can likely make it happen.  Visit our showroom or browse our catalogs during your free estimate appointment. We'll help you find the perfect door for your home's style and your budget.

Question 7

How long does a new garage door installation take?

Accepted Answer

Most residential garage door installations are completed in a single day:  Typical Timeline: - Standard single door: 3-4 hours - Standard double door: 4-6 hours   - Door with new opener: Add 1-2 hours - Custom or specialty doors: 6-8 hours  What Affects Installation Time: - Condition of existing framing and tracks - Need for structural modifications - Weather conditions - Custom features or configurations - Removal and disposal of old door  Our Installation Process: 1. Removal of old door and hardware 2. Inspection of opening and framing 3. Installation of new tracks and hardware 4. Panel assembly and mounting 5. Spring installation and tensioning 6. Opener installation and programming 7. Safety testing and adjustment 8. Clean-up and walkthrough with homeowner  What to Expect on Installation Day: Our crew arrives at the scheduled time with all materials. We protect your driveway and garage floor. Installation creates minimal disruption — you can go about your day. We clean up all debris and take your old door for disposal. Before we leave, we demonstrate operation and answer all questions.  After Installation: We recommend operating your new door several times on the first day to ensure everything is working perfectly. Call us if anything seems off — we'll address it immediately at no charge.

Question 8

Do you service commercial garage doors?

Accepted Answer

Absolutely! Commercial garage door service is a significant part of our business. We understand that for businesses, a non-functioning door means lost productivity and potential security issues.  Commercial Services: - Roll-up door installation and repair - Sectional door service - High-speed door maintenance - Loading dock equipment - Fire-rated door service - Security door installation - Access control integration  Industries We Serve: - Warehouses and distribution centers - Auto dealerships and repair shops - Storage facilities - Fire stations - Manufacturing facilities - Retail businesses - Restaurants and food service  Commercial Service Features: - Priority scheduling for business-critical issues - After-hours service available - Preventive maintenance contracts - Code compliance expertise - Large-scale project capabilities  Emergency Commercial Service: We understand that commercial door failures can't wait. Our technicians are equipped to handle commercial-grade doors and have access to commercial parts inventories.  For commercial inquiries, call (828) 813-1631 and ask for our commercial services team. We'll schedule a site visit to assess your needs and provide a detailed proposal.

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